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PRE-SALES QUESTIONS
How fast are accounts setup?
How can I place an order for managed services?
I wish to place a bulk order for domain names, how does it work
Can I cancel a domain name registration order
Do you offer technical phone support?
   
How fast are accounts setup?
We review each order for verification purposes. During normal business hours your order may be created within 1-2 hours. After hours it may take 7-12 hours to verify and process the order
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How can I place an order for managed services?
You would need to first contact our sales department to receive a quote. Once you have agreed on the quote you will need to fax over an authorization form. Once we have this form we will schedule the work with our support staff.
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I wish to place a bulk order for domain names, how does it work
You would just use our bulk domain name tool to search for available names and just proceed to register via our secure site.
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Can I cancel a domain name registration order
All domain name registrations are final and non-refundable
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Do you offer technical phone support?
In order to keep our costs down we limit technical support to our email based system. 
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HELPFUL TIP:
Please refer to the online tutorials included in your welcome email before you raise a support ticket. 90% of most commonly asked questions can be answered via these tutorials  


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